Worldwide shipping | FREE shipping on UK orders
We ship worldwide. Shipping costs will apply, you'll be able to review them at checkout before making your purchase. Shipping costs are based on weight and country.
For more detailed information please refer to our Shipping Information page here.
The time it takes for your order to reach you depends on where you are. We aim to dispatch every order within 24 hours (Monday – Friday, excluding Bank Holidays).
UK orders are usually delivered in 2-4 working days from the time of dispatch. European orders usually arrive within a week and overseas orders can take over 2 weeks.
We'll provide delivery details in your confirmation email so you know when to expect your package.
We hope you love our products, but if you need to return something you can do so within 14 days of receiving it as long as it is still in perfect condition and still has the tags attached.
There are a few items that cannot be returned, such as jewellery and hair accessories.
You can read more about our Refund Policy here.
If you want to return an item please send us a message through our contact form with the subject 'Return'.
The fastest way to get a product exchanged is to issue a return and then make a new order.
In order to make a return please send us a message through our contact form with the subject 'Return' so we can inform you of what steps to take. You can do this within 14 days of receiving your package.
You can find more information on our returns and refunds policy here.
We're really sorry to hear that. Please get in touch with us through our contact form so we can solve the issue asap.
All our accessories and clothing incorporate handmade motifs. We've put together a guide to help you make your clothes last longer. You can read it here.
Every motif has a special meaning, even the colours used tell us a story.
You can find the meaning of the motifs in your product in the description of its product page.
We take your data and privacy very seriously and do our best to comply with the UK General Data Protection Regulation (UK GDPR) and the UK Data Protection Act 2018.
Like many other online retail stores worldwide, our store is powered by Shopify. Shopify makes sure all stores are PCI compliant by default so we can keep payment information and business data safe.
What is PCI?
The Payment Card Industry Data Security Standard (PCI DSS) is a security standard for organisations that handle credit and debit card information. The standard was created to increase controls around payment data to reduce fraud.
If you use PayPal at check out, they offer Buyer & Fraud Protection to everyone using their services so you can check out with complete peace of mind.
We are so glad you love our products! We are always on the lookout for stores that share our philosophy and want to sell our products. Please get in touch with us through our online form to start the conversation!
Great! We're so glad to hear you like our brand and would like to be part of the team! Please get in touch with us through our online form telling us the reasons why you'd like to join us, the position you'd like, and a link to your LinkedIn profile.
If you couldn't find the answer to your question on this list, you can get in touch with us through our online contact form, we'll be happy to assist you!
© 2021 Handmade Stories. London, UK.